Get Started!

Login now to take control of your BlueBOLT™ enabled hardware, or create a free account to gain access to your device(s).

 

BlueBOLT™ Networking and Security FAQ

Security

Is BlueBOLT secure?

Yes! All data between every BlueBOLT product has an encrypted connection to the cloud, and the user connects to the cloud via SSL (Secure Socket Layer) Extended Verification. Extended Verification is an additional layer of web traffic security, and is NOT used by everyone. The access point for your BlueBOLT devices, the website – mybluebolt.com – includes this additional layer of protection. Entrust.net or VeriSign.com are two major issuers of EV certificates.

Additional information: http://en.wikipedia.org/wiki/Extended_Validation_Certificate

How does my BlueBOLT device communicate and connect to the Internet?

All BlueBOLT-enabled devices connect directly to our servers via TCP port 8989. They do not require a static IP address or port forwarding, the latter of which can be considered a security loophole. By default, a BlueBOLT-enabled device will use DHCP to obtain a local IP address, but can be configured with a static IP if desired. Additionally, there are no direct connections (peer-to-peer) online between a user and the device. Instead, the myBlueBOLT website acts as a mediator that allows the user to interact with the device.

Do I need to reconfigure my firewall to make BlueBOLT work on my home network?

In most instances no modifications need to be made to your firewall to allow BlueBOLT to communicate outbound or inbound. However, for services that block Internet access, or if your firewall blocks inbound and outbound services/ports you may need to make accommodations for new network hardware. In this case you will need to add a rule to allow outbound traffic on port 8989.


Networking

Is BlueBOLT compatible with wireless technologies or Wi-Fi adapters/dongles?

With the proliferation of networkable Audio/Video equipment, which is more often finding itself outside of our computer stations, many products on the market can adapt any Ethernet connected device to your Wi-Fi connection of choice. Your BlueBOLT product would fall into this category, and you could certainly use a wireless Ethernet adapter or bridge to make a wireless connection to your network (the BlueBOLT card connects via Ethernet, not USB). At this time, Panamax and Furman does not certify or recommend any particular network adapters, so your mileage may vary.

Does my BlueBOLT device require a broadband connection, or how much data will BlueBOLT use on my network?

Your BlueBOLT device communicates several times a minute, out to the Internet, so a “dialup” or satellite connection would NOT be ideal or recommended. But the bandwidth used is minimal and at a low speed or “bit-rate”, so heavy network consumption should NOT be a concern.

Can I interface a control system to a BlueBOLT enabled device, without going out on the internet?

Yes, you can use telnet to interface directly between a control system and a BlueBOLT device.

What is telnet?

Telnet is a serial interface that operates over TCP/IP.

Can I can send all the same commands, just like I did with RS232?

Mostly. Each new product has its own unique features and will have a few unique commands to go with it. However, we do try to keep the commands as consistent as possible across products.

So where can I get a list of all the commands that BlueBOLT supports for telnet?

There are command variations between many of our products, so we publish the command sets in their respective product manuals.

Why don’t you publish a list of BlueBOLT commands?

There are command variations between many of our products, so we publish the command sets in their respective product manuals.

What is scheduled conservation?

Scheduled conservation is what we call commands that are sent by the BlueBOLT system to the device to turn outlets on and off at specific times to conserve energy.

Who determines when scheduled conservation commands are sent? I don’t want you guys turning off my TV!

Only the person(s) with proper account access to a device can configure scheduled conservation for your device. Panamax/Furman does not configure scheduled commands.

Can I configure scheduled conservation commands using the telnet interface?

No. The telnet interface is for controlling the BlueBOLT card directly. Scheduled conservation commands are stored on our servers, and as such need to be configured on our servers through the www.mybluebolt.com web interface.

Is the telnet data secure?

That depends. Telnet is not encrypted, so any device on your network could view the traffic depending on how your network is configured. However, the telnet data will not leave a properly configured LAN, which is secure.

Is data being sent over the internet via BlueBOLT encrypted?

Yes. Only direct telnet connections use clear text data. This is how telnet was defined back in 1969. All of the communications between the BlueBOLT card and our servers is encrypted.

If the control system is connected via telnet to the BlueBOLT enabled device, can I telnet in to it also?

Yes. BlueBOLT cards support two simultaneous telnet connections.

If I’m connected through the telnet interface can I do ping, traceroute, ect. commands?

For network diagnostics the BlueBOLT cards support ping and nslookup only.

Can I telnet into the device from the internet?

That depends on how your router and firewall are configured. If you choose to allow this, it can be done through port forwarding in your firewall.

Can you tell me how to configure port forwarding on my router/firewall? I really want to be able to telnet into my BlueBOLT device from China.

Unfortunately, no; there are too many different routers and firewalls for us to know them all. Please refer to your router/firewall manufactures’ documentation.

You mentioned router and firewall like they are two different things. I thought they were the same thing.

They are different, but some companies combine them into one device.

How should I configure Auto-Reboot

Auto-Reboot monitors the connection from the BlueBOLT device to our servers. If the connection is calculated to be “down” then the BlueBOLT device can toggle user specified outlets off for a user specified amount of time. If you are unsure of what wait times to choose, we recommend the following method to calculate times:

  1. Setup a computer on the network to do ping testing. Complete a successful ping to a server out on the internet.
  2. Unplug AC power from the modem and router.
  3. Wait about 30 seconds to one minute.
  4. Plug AC power back in to the modem and router.
  5. Time how long it takes for a successful ping to a server out on the internet.
  6. Add a few minutes to the time from step 5 and select that time from the drop down list for "How long should the device wait to reboot the selected outlets?"
  7. Now choose which outlets or banks you want to toggle off for Auto-Reboot.
  8. Select the amount of time you want each of them to be off. This allows you to have them turn on in sequence.
  9. You are done! Sit back and relax.

I moved my CV1 card from a m4315 to a UPS and now it doesn't work

The CV1 card uses learning technology. Once it learns the type of device it is in, it remembers that information. If a CV1 card is removed from one type of device and inserted into another type, it will not work properly until it has had its memory cleared.
A quick call to customer service can guide you through the proper procedure to clear the memory in the CV1 card.

If you have any questions, please contact Panamax/Furman customer service at 1-800-472-5555 or custrelations@panamax.com.